No delen knop visible
Only the main resident (head of household) can submit a new submission on behalf of the household. If you don’t see the delen knop, you’re registered as a co-resident.
Please ask the main resident to initiate a new submission. Please contact support if you want to share data by yourself.
Message: “Account expired”
In order to share data, all household accounts must be active.
Three months after creating or updating your account, the data in your account expires.
You cannot submit a new submission if your account has expired.
Did you receive a message saying your account has expired? Please update your account to continue.
Message: “Co-resident expired”
If your account is active but one or more co-residents have an expired account, you will receive a message stating that a co-resident’s account has expired.
Ask your co-resident to update their account.
Pending invitation
You may also receive a message stating that submission is not yet possible because not all household invitations have been used.
This means your co-resident has not yet completed their account setup.
Once they have done so, you’ll be able to submit the submission.