It is possible that you will see the error message "Navigation error" in the MyQii app when trying to retrieve data.
In most cases, this error message appears because your account with the government source has not yet been fully established.
Try logging in to the website of the government source that is displaying this error message. You can see the government source listed directly above the error message. After logging in to the website (and potentially setting up your account with the source), you can go through the steps again in the MyQii app.
If you still receive the same error message after this, please contact our help & service.
